We get it life happens!
Overdrafts occur from time to time, let us help you stay afloat. Citizens Guaranty Bank can cover your overdrafts in two different ways:
MyCGB Courtesy Program
The MyCGB Courtesy Program is a discretionary "courtesy" or "privilege" service that we may extend to you from time to time for those accidental or unavoidable overdrafts in your checking account. If you do not use the service, it costs you nothing. Our usual $35 AOD Paid Item Fee will be charged to your account for each item that overdraws your account if you use the service. This service is for those accidental and occasional overdrafts or when you make a mistake or write a check for more money than you have in your checking account. 1We are not obligated to pay any item presented for payment if your account does not contain sufficient collected funds.
Many personal checking accounts are 2eligible for the MyCGB Courtesy Program. An insufficient balance may result from, a) The payment of checks, electronic funds transfer, or other withdrawal requests; b) Payments authorized by you; c) The unpaid return of items deposited by you; d) The imposition of bank service charges; or e) The deposit of items which, according to the Bank's Funds Availability Policy, are treated as not yet available or finally paid.
Frequently Asked Questions
What are the standard overdraft practices (“MyCGB Courtesy Program”) that come with my account?
We do authorize and pay overdrafts for the following types of transactions:
- Checks, in-person withdrawal, and other transactions made using your checking account number
- Automatic bill payments
We will not authorize and pay overdrafts for the following types of transactions unless you ask us to (see OPT-IN below):
- ATM transactions
- Everyday debit card transactions
We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any transaction. If we do not authorize and pay an overdraft, your transaction will be declined, and fees may be applicable. See disclosure for full details.
What fees will I be charged if Citizens Guaranty Bank pays my overdraft?
Under our standard overdraft practices (My CGB Courtesy Program):
- We will charge you a fee of $35 for each item we pay an overdraft.
- There is a 6-item daily limit on the total fees we can charge you for overdrawing your account per day.
- There is no limit on the total fees we can charge you for overdrawing your account, other than the daily limit listed above.
My CGB Courtesy Program Repayment Plan
Overdrafts are due immediately or on-demand, but in some cases, additional time may be needed to allow you to bring the account fully positive. Ask about My CGB Courtesy Program Repayment Plan. This replayment plan is for customers who request to make "installment" payments to satisfy an outstanding overdraft amount. With approval, a Repayment Plan and Acknowledgement of Obligation agreement can be completed and signed by the customer. This plan will allow the overdrawn amount to be paid in four (4) equal payments using the terms in the signed Repayment Plan Account and Acknowledgement of Obligation agreement. The payment amount will be equal payments of one-fourth (1/4) of the obligiation beginning one money from the agreement date, then continuing the same day of the month, until full payment is received. Full payment must be received within four months of the date of the repayment plan agreement.
The payment(s) may be made by depositing into the checking account before each month's business day that the payment is set for auto transfer.
The depositor(s) agrees that the non-payment of one monthly payment may cause the entire balance to become due and payable immediately.
What if I want Citizens Guaranty Bank to authorize and pay overdrafts on my ATM and everyday debit card transactions?
If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions, call your local branch or complete the form below and drop it off at any branch or mail it to: Card Opt-In, Accounting Dept., Citizens Guaranty Bank, PO BOX 630 Irvine, KY 40336. You may also call our Call Center at (833) 83-MYCGB. See OPT-IN Form.
Super Saver Service
We also offer another overdraft option, linking your account to a 1savings account (Super Saver), which may be less expensive than our standard overdraft practices. This option is a transfer of funds from another CGB Account (1savings or checking) to cover overdrafts in your checking account. If there are not enough funds available to cover the overdraft, then no funds will be transferred. If a transfer occurs, a $3.00 fee applies per transfer.
While we are happy to offer these services for those accidental and occasional overdrafts, there may be other less expensive ways to manage your account. Some alternatives that you may want to consider are:
- Online Banking- track account balances.
- Automatic Transfers- automatically transfer money from another linked Citizens Guaranty Bank checking or 1savings account. There is no transfers cost to you if done online or in-person at the bank. Online Transfer Cutoff time is 6:00 PM EST.
- Opt-Out of using the Account Overdraft Program for ATM and debit card transactions, and your card will be declined if there isn't enough money in your account at the time you perform the transaction;
- Opt-Out of the Account Overdraft Program does not include checks and ACH payments that overdraw your account. If you wish to opt-out completely, then checks and ACH payments that overdraw your account will be returned. Bank and merchant fees may apply (bank fee for each NSF returned item is $35.00).
To enroll in Super Saver and link your accounts, please complete the attached form and return to your nearest Citizens Guaranty Bank Branch. See Super Saver Form.
For more information on our Overdraft Services, please complete the Request Info tab.
If you would like to review your use of the MyCGB Courtesy Program or discuss the alternatives that may be available to you, please contact an Account Representative at (833)83-MYCGB for further information about applicable fees and terms. You may also visit www.MyCGB.com for more information regarding credit counceling, credit, debt, or loan services and their associated costs. We appreciate your local community bank's support and are committed to providing you with alternative and cost-effective services!
1Terms, Conditions, and Fees apply to our MyCGB Courtesy Program. There is a fee of $35.00 for each item paid, a daily maximum of six (6) NSF/AOD Returned items Fee and/or NSF/AOD Paid Item fees that can be assessed per account per day. You can access MyCGB Courtesy Program by writing checks, in-person withdrawals, ACH transactions, and other electronic transactions. MyCGB Courtesy Program will only be available for our customer's ATM and everyday debit card transactions if you authorize the bank by completing an opt-in form. For MyCGB Courtesy Program customers, you have 30 days to bring your account back to a positive balance. Whether overdrafts are paid is discretionary, and we reserve the right not to pay. For example, we typically do not pay overdrafts if your account is not in good standings. If you are not making regular deposits, or if you have too many overdrafts. Fees may apply after six withdrawals or transfers within a four (4) week or similar period for excessive withdrawals from a Savings or MMDA account.
2MyCGB Courtesy Program is not eligible for Student, Money Market Demand Accounts (MMDA), Clean Slate, Business and Fiduciary Checking Accounts. We are not obligated to pay any item presented for payment if your account does not contain sufficient collected funds. Items will be considered for payment in the following order: 1) Cash received from a teller or at an ATM; 2) Electronic funds transfer or payments authorized by you; 3) Checks; 4) Other withdrawals requests. If you maintain your eligible account in good standings, defined as A) Making regular deposits: B) Bringing the account to a positive balance every thirty days or less: C) There are no holds including garnishments, levies (whether legal or otherwise) outstanding currently or within a ninety (90) days period, D) The account must have been opened at least ninety (90) days with no checks drawn on insufficient funds during that initial 90 day period and E) The account holder or holders are not in default on any loan obligations to the bank, we will approve your reasonable overdrafts as a non-contractual courtesy. These limits include our Non-Sufficient Funds and/or Overdraft (NSF Paid Fee(s)/AOD Paid Item Fee(s).